Everything You Need to Know About B&Q – A Detailed Review


Are you planning a DIY project or home improvement job, but not sure where to start? Look no further than B&Q! This popular British retailer has been helping customers transform their homes for over 50 years. From tools and building materials to furniture and décor, B&Q has everything you need under one roof. In this detailed review, we’ll explore the history of B&Q, its product offerings, customer service, and more. Get ready to learn all about this DIY haven – let’s get started!


As one of the leading home improvement and DIY stores in the UK, B&Q is a popular choice for many homeowners and renters. However, with so many products and services on offer, it can be tricky to know where to start. That’s why we’ve put together this comprehensive review of everything B&Q has to offer, from its product range to its in-store services. We’ll help you decide whether B&Q is the right choice for your next home improvement project, and show you how to make the most of its products and services.

History of B&Q

B&Q is a multinational DIY and home improvement retailer that was founded in the United Kingdom in 1966. The company has over 400 stores across 12 countries and is the largest home improvement retailer in Europe. B&Q was founded by Richard Block and David Quayle, who opened their first store in Southampton, England. The company rapidly expanded across the United Kingdom, opening 100 stores by 1979. In 1994, B&Q entered the Chinese market with its first store in Shanghai. The company now operates over 30 stores in China. B&Q has often been credited with popularising DIY culture in the United Kingdom and helping to bring about a “home improvement revolution”. The company has been praised for its innovative products and customer service. In recent years, B&Q has been investing heavily in digital technology, including an AI-powered shopping assistant and an app that allows customers to book appointments with specialists in-store.

Overview of Products/Services Offered

B&Q is a home improvement and garden center chain that offers a wide range of products and services for the home and garden. Here is an overview of the products and services offered by B&Q: -Home Improvement: B&Q offers a wide range of products for the home, including painting and decorating supplies, DIY tools, electrical goods, plumbing supplies, and more. -Garden Center: B&Q’s garden center offers a wide range of plants, gardening tools, outdoor furniture, and more. -DIY Services: B&Q offers a variety of DIY services, such as home improvement workshops, installation services, and more.

Shopping Experience

B&Q is one of the leading home improvement and garden retailers in the UK. They offer a wide range of products for both do-it-yourselfers and professional tradespeople. In addition to their retail stores, they also have an online store which offers even more convenience for shoppers. The shopping experience at B&Q is second to none. Their staff are knowledgeable and always willing to help. They offer a great selection of products at competitive prices. And, their online store makes it easy to find what you need and get it delivered right to your door. Whether you’re looking for a new power drill or just some advice on how to paint your living room, B&Q is the place to go. They have everything you need to make your home improvement dreams a reality.

Pricing and Discounts Available

B&Q offers a variety of pricing options and discounts to its customers. Depending on the project you’re undertaking, there are different ways to save money at B&Q. First, consider signing up for a B&Q club card. This loyalty card offers exclusive discounts and coupons that can be used both online and in-store. Plus, you’ll earn points with every purchase that can be redeemed for future savings. If you’re planning a large project, take advantage of B&Q’s trade account program. This account gives you access to special pricing on bulk purchases, as well as exclusive deals and offers. Finally, don’t forget to check for seasonal sales and clearance items. B&Q runs regular promotions that offer deep discounts on select items. By shopping during these sales, you can save a significant amount of money on your project costs.

Shipping and Delivery Options

B&Q offers a variety of shipping and delivery options to meet the needs of its customers. Standard shipping is free on orders over £50, and Express shipping is available for an additional charge. B&Q also offers click and collect service at its stores, which is a convenient option for those who live close to a store location.

Customer Service and Support Offered

B&Q offers a wide range of customer service and support options to suit your needs. Whether you need help with an online order, product advice, or assistance with assembly and installation, our team is here to help. We offer a variety of contact options for customer service, including phone, email, and live chat. Our team is available Monday-Friday 9am-5pm EST to help with any questions or concerns you may have. In addition to our customer service team, we also offer an extensive online support center that includes product information, how-to guides, and FAQs. This is a great resource for finding answers to your questions without having to wait on hold or for a response from customer service. If you need assistance with product assembly or installation, our team of in-store experts can help. We also offer delivery and installation services for select products, so you can be sure your purchase will arrive safely and be installed correctly.

Return Policy

If you’re not happy with a B&Q product for any reason, you can return it within 60 days of purchase for a refund or exchange. Simply take the item back to your local store with your proof of purchase. If you don’t have a physical store nearby, you can also return items by post – just fill out the returns form on the B&Q website and send your items back using a tracked delivery service.


All in all, B&Q is a great option for those looking to do some home improvements. With their wide selection of products and services, you can find everything you need to get your project off the ground. Their online store makes it easy to browse and shop for items, as well as track orders and deliveries. Additionally, their customer service is top-notch, so if you ever have any issues or questions along the way, they’ll be more than happy to help you out. So why not give B&Q a try?